PLEASE PRINT THE SELF-HELP SUPPORT GUIDE FOR FUTURE REFERENCE
Win95,98,ME,2000,XP,Vista,Windows 7
 

Last Updated:   Friday, June 04, 2010

STEP 1 / 4 (Making First Connection)

Troubleshooting at this stage:

• Verify if you have a modem installed with proper drivers.  Do a Windows Diagnostics check.
• Verify that you have a 'col' dialup connection.
• Verify if you are connecting from a right location with 7 or 10 digit dialing.
• If your World Dialer did connect before, then restart your World Dialer and dial again. 

STEP 2 / 4 (Requesting Access)

Troubleshooting at this stage:

• Verify if your FREENET Dialer is not behind a firewall. 

• Check your Anti-Virus program for any Firewall settings.

• Vista or Windows 7 users:  Make sure that either Windows or any third party software is not blocking your FTP port. 

This might require some work to figure out which application and/or service is preventing your FREENET Dialer from functioning normally.
 

STEP 3 / 4 (Verifying Access)

Troubleshooting at this stage:

• Read the message from World Dialer to verify if your PIN Number has expired. 

STEP 4 / 4  (Making Second Connection)

Troubleshooting at this stage:

• Hang up and connect again. 
• If your World Dialer did not connect, then restart your World Dialer and dial again.